Shipping policy
Shipping policy
Where do you ship?
We currently ship to addresses within the 48 contiguous U.S. states. Unfortunately, we do not ship to P.O. boxes, APO/FPO military addresses, Alaska, Hawaii, or U.S. territories at this time.
Shipping Rates & Time
- Free Standard Shipping on orders over $50
- A $6.9 flat rate applies to orders under $50
- We process and ship packages Monday through Friday. We do not offer shipping on Saturdays, Sundays, or Holidays.
When will I get my delivery?
We work hard to get ZEAL products to your doorstep as quickly as possible.
- Handling time: Orders are typically processed within 2 business days
- Transit time: Once shipped, packages usually arrive within 3-5 business days, depending on your location
- You can check your Order Status anytime using the tracking number provided in your confirmation email.
Do I need to be home to receive the package?
No signature is required. Carriers will leave your package at your doorstep or with your building's doorman.
Are sales tax and other taxes charged on the products?
No sales tax or other taxes are charged for goods.
How can I track my order?
Once your order is shipped, we’ll send a tracking number to your email. You can also log in to your ZEAL account to view your order history and shipment status.
Order Cancellation
Orders begin processing shortly after they are placed so that we can ship them as quickly as possible.
If you need to cancel an order, please contact our Customer Care team as soon as possible at shop@zealpetfood.com. Please include your order number and the email address used to place the order.
We will do our best to cancel your order before it is processed or shipped, but cancellation is not guaranteed.
If your order has already been processed but has not yet shipped, please contact us promptly. We will review whether cancellation is still possible.
Once an order has shipped, it can no longer be canceled. Please review our Return & Refund Policy to determine whether the products are eligible for return.
For Subscribe & Save orders, canceling your subscription stops future recurring orders but does not automatically cancel an order that has already been processed. Please review our Subscription Policy for information about managing or canceling your subscription.
If you need to cancel an order, please contact our Customer Care team as soon as possible at shop@zealpetfood.com. Please include your order number and the email address used to place the order.
We will do our best to cancel your order before it is processed or shipped, but cancellation is not guaranteed.
If your order has already been processed but has not yet shipped, please contact us promptly. We will review whether cancellation is still possible.
Once an order has shipped, it can no longer be canceled. Please review our Return & Refund Policy to determine whether the products are eligible for return.
For Subscribe & Save orders, canceling your subscription stops future recurring orders but does not automatically cancel an order that has already been processed. Please review our Subscription Policy for information about managing or canceling your subscription.