Subscription Policy

Subscription Policy

How Subscribe & Save Works
By selecting the “Subscribe & Save” option at checkout, you agree to receive recurring orders at the delivery frequency you select and authorize ZEAL to automatically charge your selected payment method for each recurring order.
The applicable subscription price, delivery frequency, and discount will be displayed on the product page and at checkout. Your subscription will continue automatically until you skip, pause, or cancel it.
ZEAL uses Seal Subscriptions, a third-party subscription service provider, to manage and process subscriptions.
Each recurring order will be charged at the applicable price in effect when the order is processed, less any eligible subscription discount. Applicable taxes and shipping charges may also apply. We will provide advance notice of material price changes when required by applicable law.
Before each scheduled subscription order, we will send you a reminder email containing information about the upcoming order and a link to manage your subscription.
Managing Your Subscription
You can manage future subscription orders by:
  • Skipping or pausing a scheduled order
  • Changing eligible products or quantities
  • Changing your delivery frequency
  • Updating your shipping address
  • Updating your payment method
  • Canceling your subscription
You can manage your subscription in either of the following ways:
Changes must be completed before the next subscription order is processed to apply to that order. Changes made after an order has been processed will apply only to future orders.
Updating the shipping address in your account does not change the address of an order that has already been processed.
Skipping or pausing an order does not cancel your subscription. Your subscription will continue according to its existing schedule unless you cancel it.
Canceling Your Subscription
You may cancel your subscription at any time without a cancellation fee.
  • Online: Log in to your account, visit the “Manage Subscriptions” section, and select “Cancel Subscription.”
  • Email: Send your cancellation request to shop@zealpetfood.com. Please include the email address associated with your subscription.
Canceling your subscription stops future recurring orders, but it does not automatically cancel an order that has already been processed.
If you cancel before your next scheduled subscription order is processed, no additional recurring orders will be generated after the cancellation takes effect.
After successfully canceling your subscription online, you should receive a confirmation email. Please retain this email for your records. If you do not receive confirmation, please contact our Customer Care team.
Orders Already Processed
If a subscription order has already been processed, please contact our Customer Care team as soon as possible. We will do our best to update or cancel the order before it ships, but we cannot guarantee that changes or cancellation will still be possible.
If the order has already shipped, it cannot be canceled. You may review our Return & Refund Policy to determine whether the products are eligible for return.
Refunds
Subscription orders are subject to the same Return & Refund Policy as one-time purchases.
Canceling a subscription does not automatically issue a refund for an order that has already been processed or shipped.
To request an eligible return or report an issue with a subscription order, please contact shop@zealpetfood.com.
Failed Payments
If the payment method associated with your subscription is declined, we or our payment service provider may attempt to process the payment again.
We may contact you and ask you to update your payment information. If payment cannot be successfully processed after reasonable attempts, the affected order may be canceled and your subscription may be paused or canceled.
Contact Us
If you have questions about your subscription or need assistance managing or canceling it, please contact our Customer Care team:

Email: shop@zealpetfood.com

Please include the email address associated with your subscription and, if applicable, your order number.