Refund policy

Return & Refund Policy

At ZEAL, we want every customer—and every pet—to be happy with their experience. If you need to return a product or report an issue with your order, please review the conditions below.
Eligibility for Returns
We accept returns when all of the following conditions are met:
  • The product is unopened, unused, and in its original packaging.
  • The return request is submitted within 30 days of delivery.
  • A valid order number or other proof of purchase is provided.
How to Request a Return
Please email shop@zealpetfood.com with your order number, the reason for the return, and photos of the product, if applicable.
Our Customer Care team will respond within 1–2 business days with return instructions.
Returns
Returns must be approved by our Customer Care team before they are sent back. Returns sent without prior approval may not be accepted.
We do not charge a restocking fee for eligible returns.
Exchanges
We do not offer direct product exchanges.
If you received a damaged, defective, or incorrect item, please follow the instructions under “Damaged, Defective, or Incorrect Items” below.
Refunds
  • Refunds are issued to the original payment method after we receive and inspect the returned product.
  • Original shipping charges are non-refundable unless the return is due to an error on our part, such as an incorrect or defective item.
  • Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.
  • We will notify you by email once your return has been reviewed and let you know whether the refund has been approved.
  • If approved, the refund will be issued to your original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund to your account.
Damaged, Defective, or Incorrect Items
If you receive a visibly damaged, defective, or incorrect item, please contact us within 7 days of delivery at shop@zealpetfood.com.
Please include:
  • Your order number
  • A description of the issue
  • Clear photos showing the affected product and packaging
  • The quantity of affected items
We will review the information provided and determine the appropriate resolution, which may include a replacement, refund, or store credit.
Minor cosmetic damage to a container or its outer packaging that does not affect the product’s seal, safety, or usability may not qualify for a refund or replacement.
If you notice any leakage, swelling, puncture, broken seal, unusual odor, or other potential product safety issue, please do not feed the product to your pet. Contact us promptly so we can review the issue.
Incorrect Shipping Addresses
ZEAL is not responsible for delivery delays or failed deliveries caused by an incorrect or incomplete shipping address entered at checkout.
If an order is returned to us because of an incorrect or incomplete address, we will review whether it is eligible for reshipment or refund. Additional shipping charges may apply.
Final Sale Items
Products marked as “Final Sale” are not eligible for return or refund unless they arrive defective, damaged in a way that affects product safety or usability, or incorrect.
Subscriptions
Need to pause, skip, or cancel a subscription? Please review our Cancellation Policy or contact our Customer Care team for assistance.
Canceling a subscription does not automatically cancel an order that has already been processed.