FAQ

Can ZEAL's staple canned food and air-dried food meet my pet's daily nutritional needs?

Yes, absolutely! ZEAL’s wet canned recipes and air-dried recipes are carefully formulated to provide complete and balanced nutrition that meets your pet’s daily dietary requirements. Our recipes follow the nutritional standards set by AAFCO, ensuring all essential vitamins, minerals, and nutrients your pet needs for optimal health.

What is the difference in nutritional value between staple canned food and air-dried food?

Both ZEAL canned and air-dried foods offer complete nutrition, but in different formats. Our canned food provides moisture-rich meals ideal for hydration and pets who prefer softer textures, while our air-dried food offers nutrient density and convenience, similar to raw feeding without the hassle. Both deliver high-quality protein and beneficial superfoods tailored to different pet preferences and lifestyles.

Is ZEAL's food suitable for puppies/kittens or elderly pets?

Yes! ZEAL’s recipes are formulated for pets of all life stages, from puppies and kittens to seniors. Our balanced nutrition supports growth, maintenance, and aging gracefully, helping pets thrive throughout every life stage.

Are ZEAL's products friendly to pets with sensitive stomachs?

Yes, ZEAL’s recipes are crafted with easy-to-digest, high-quality ingredients and exclude common irritants like grains, fillers, gums, and artificial additives, making them gentle and suitable even for sensitive stomachs.

Are the products suitable for pregnant or lactating pets?

ZEAL provides complete nutrition suitable for pregnant or lactating pets. We recommend consulting your veterinarian to tailor feeding quantities to your pet’s specific nutritional needs during these critical life stages.

How should I choose products for pets who are losing weight or obese?

ZEAL’s nutrient-dense, grain-free recipes can help pets reach healthier weights naturally. Air-dried foods offer controlled portions ideal for weight management, while wet foods provide satisfying, low-carb options. Adjust portions according to our feeding guidelines or consult your vet for tailored weight management advice.

Can I rotate different ZEAL proteins?

Yes! Rotating protein sources can enhance nutrition variety and prevent dietary boredom. ZEAL’s high-quality proteins like chicken, beef, lamb, turkey, salmon, duck, and venison are easily interchangeable—just transition gradually to ensure digestive comfort.

How long should I transition from my current pet food to ZEAL?

We recommend gradually transitioning over 7-10 days by slowly increasing the proportion of ZEAL while reducing your pet’s current food to ensure a smooth digestive adjustment.

The daily serving size of ZEAL air-dried food seems small - will my pet be satisfied?

ZEAL air-dried food is highly nutrient-dense and rich in protein, meaning pets receive all the nutrients they need from smaller servings. This concentrated nutrition ensures your pet feels satisfied and energized throughout the day.

Can ZEAL be fed as a topper or mixed with another food?

Absolutely! ZEAL foods are ideal as complete meals but also perfect as nutritious toppers or mixers to enhance your pet’s regular diet, adding variety and nutritional boost.

How should I store it after opening? How long is the shelf life?

For canned foods, refrigerate after opening and use within 3-4 days. ZEAL air-dried foods are shelf-stable—store in a cool, dry place and reseal after use to maintain freshness, use within 8 weeks. We provide dry packs for extended freshness. Check packaging for best-before dates to ensure optimal quality.

Do ZEAL products contain artificial additives, grains or preservatives?

No. ZEAL recipes are completely free from artificial additives, grains, gums, preservatives, colors, or flavors. We prioritize natural, wholesome ingredients that are safe and healthy for pets.

Are ZEAL's raw materials from a safe source? Do they contain artificial additives? Is there a traceability certificate?

ZEAL uses only ethically sourced, natural ingredients without artificial additives. Our ingredients are fully TRACEABLE from farm to bowl, ensuring quality and safety every step of the way.

How to reduce pathogens in recipes?

Our gentle air-drying and careful cooking processes effectively eliminate harmful pathogens while preserving ingredient integrity, flavor, and nutrients, ensuring safe and healthy food for your pets.

Can ZEAL's food be used after the best before date?

We strongly recommend using products by their best-before dates to ensure maximum freshness, nutrition, and quality.

Can your products be heated in a microwave?

While safe, microwaving may reduce nutrient content and alter flavor. For best nutritional results, serve ZEAL at room temperature or slightly warmed using gentle heat.

Does your factory meet food safety standards?

Absolutely. ZEAL’s manufacturing facilities follow strict international food safety standards, with comprehensive quality controls to ensure safety, cleanliness, and nutritional integrity in every batch.

What tests does ZEAL's food undergo?

ZEAL foods undergo rigorous laboratory testing—including nutrient analysis, microbiological tests, and regular safety screenings—to meet our strict standards and regulatory requirements.

Does ZEAL's food meet AAFCO standards?

Yes, ZEAL’s recipes fully comply with AAFCO nutritional guidelines, providing balanced and complete nutrition suitable for all life stages.

Where do you source your meat and seafood?

ZEAL’s meats and seafood come exclusively from trusted farms and fisheries in pristine regions of Canada and New Zealand, renowned globally for their high-quality, ethical, and sustainable practices.

Where is your food made?

ZEAL’s air-dried foods are crafted in Canada, while our wet foods are proudly produced in New Zealand—each adhering to strict local quality standards.

What is the digestibility of your recipes and how is it determined?

ZEAL recipes are highly digestible, crafted with nutrient-dense, natural ingredients. Digestibility is regularly tested using scientific nutritional analysis and confirmed through feeding trials to ensure your pet gets optimal nutrition.

Can you deliver regularly? Are there subscription offers?

Yes! We now offer convenient subscription options that allow you to receive your favorite ZEAL products on a regular schedule. You can choose your preferred delivery frequency and manage or cancel your subscription anytime through your account. Simply select the “Subscribe & Save” option on the product page to get started.

What if I receive a damaged product?

If your product arrives damaged, contact our customer service team immediately at shop@zealpetfood.com. We’ll promptly address your concern and ensure your satisfaction.

Can I modify or cancel my order?

Yes. Contact us quickly after ordering at shop@zealpetfood.com, and we’ll help you modify or cancel your order before shipping.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options for convenient, safe transactions.

If I am not satisfied with the product, can I get a refund?

If you’re not satisfied, please contact us at shop@zealpetfood.com—we’ll gladly assist you with returns and refunds.

How long does it take to process a refund?

Refunds typically process within 5–7 business days after approval, depending on your payment provider.